Return Policy

1. Our Commitment

At Spyxaronzap, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations, and we have established this Return Policy to ensure a fair and transparent process for returns and refunds.

This policy applies to all products purchased through our website at spyxaronzap.ddd. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 Eligible Returns

You may return a product if:

• The product is in its original, unopened, and sealed condition
• The return request is made within 30 days of the delivery date
• You have the original proof of purchase (order confirmation or receipt)
• The product packaging is intact and undamaged

2.2 Non-Returnable Items

We cannot accept returns for:

• Products that have been opened, used, or partially consumed
• Products returned after the 30-day return period
• Products damaged due to misuse, neglect, or improper storage
• Products without proof of purchase
• Free samples or promotional items

Note for New Zealand consumers: If goods are faulty, not of acceptable quality, not fit for purpose, or do not match their description, your rights under the Consumer Guarantees Act 1993 apply regardless of the 30-day period above. See section 3 below.

3. New Zealand Consumer Guarantees Act 1993

If you are a consumer in New Zealand (purchasing for personal, domestic, or household use), the Consumer Guarantees Act 1993 (“CGA”) applies to your purchase. We cannot contract out of your statutory rights under the CGA.

Under the CGA, our goods come with guarantees that they will be of acceptable quality, fit for any particular purpose made known to us, match their description, and comply with any sample or demonstration model. If our goods do not comply with these guarantees, you are entitled to a remedy. Depending on the nature of the failure, we may:

• Repair the goods, or
• Replace the goods with identical goods, or
• Refund you (in the form of your original payment or its value) where repair or replacement is not reasonable or cannot be done within a reasonable time.

We will act promptly when you notify us of a problem. The voluntary 30-day return process and conditions in this policy (e.g. unopened products for “change of mind”) are in addition to your CGA rights. For faulty or non-compliant goods, your CGA rights apply regardless of whether the product is opened or outside the 30-day window.

For more information on your rights, visit Consumer Protection NZ – Consumer Guarantees Act.

4. European Union Consumer Rights

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason, in accordance with the Consumer Rights Directive 2011/83/EU.

To exercise this right, you must inform us of your decision to withdraw by a clear statement (e.g., email or letter) within the 14-day period. You may use the model withdrawal form below, but it is not obligatory.

Model Withdrawal Form

To: Spyxaronzap, 140 Stafford Street, Hokitika 7810, New Zealand, Email: contactuse@spyxaronzap.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Ordered on [date] / received on [date]
• Order number: [your order number]
• Name of consumer: [your name]
• Address of consumer: [your address]
• Date: [current date]
• Signature (only if submitted on paper)

5. How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at contactuse@spyxaronzap.world within 30 days of receiving your order
• Step 2: Provide your order number, the reason for return, and any relevant photos if the product arrived damaged
• Step 3: Wait for our team to review your request and provide return authorization with instructions
• Step 4: Pack the product securely in its original packaging
• Step 5: Ship the product to the address provided by our customer service team
• Step 6: Retain proof of postage until your refund is processed

Please do not send products back without first contacting us and receiving return authorization.

6. Return Shipping

6.1 Standard Returns

For standard returns (change of mind, no longer needed), the customer is responsible for return shipping costs. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

6.2 Defective or Incorrect Items

If you received a defective, damaged, or incorrect product, we will cover the return shipping costs. Please contact us immediately upon discovering the issue, and we will provide a prepaid shipping label or reimburse reasonable shipping costs.

7. Refund Process

7.1 Inspection and Approval

Once we receive your returned product, our team will inspect it to verify that it meets our return eligibility requirements. This process typically takes 3-5 business days.

7.2 Refund Timeline

If your return is approved:

• Refunds will be processed to your original payment method within 5-7 business days after approval
• Your bank or credit card company may take an additional 5-10 business days to post the refund to your account
• You will receive an email notification once your refund has been processed

7.3 Refund Amount

Refunds will include the product price. Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please follow our return process for a refund and place a new order for the desired product.

9. Damaged or Defective Products

If you receive a product that is damaged during shipping or appears to be defective:

• Contact us within 48 hours of delivery
• Provide photos of the damaged product and packaging
• Do not discard the product or packaging until instructed
• We will arrange for a replacement or full refund at no additional cost to you

10. Cancellations

You may cancel your order at any time before it has been shipped. To cancel an order:

• Contact us as soon as possible with your order number
• If the order has not yet shipped, we will cancel it and issue a full refund
• If the order has already shipped, you will need to follow our return process once you receive the product

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• First, check your bank account or credit card statement again
• Contact your bank or credit card company, as there may be processing delays
• If you have done both and still have not received your refund, please contact us at contactuse@spyxaronzap.world

12. Disputes

If you are not satisfied with the outcome of your return or refund request, please contact our customer service team to discuss the matter further. We are committed to finding a fair resolution for all concerns.

New Zealand: Consumers in New Zealand may seek assistance from Consumer Protection or, for eligible disputes, the Disputes Tribunal.

European Union: Consumers in the European Union may also submit complaints to the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

13. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to our website. The return policy applicable to your purchase is the one in effect at the time of your order.

14. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Our customer service team is available to assist you Monday through Friday during business hours.